Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Our technical support team is online round the clock to attend to each of your service questions. Every single ticket you send out to us shall be replied to within maximum 60 minutes. If your issue demands the assistance of an administrator, we will send the ticket to the technician on duty and will notify you that the case is under control.

  • Top quality support service
  • Expert Tech Assistance Service

  • Our technical assistance staff will be online for you round–the–clock to to reply to all service demand tickets that you submit. We offer technical help for the applications that are installed in advance on your hosting server. These include our custom made Control Panel, the preferred Operating System as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A comprehensive and frequently updated collection of articles is integrated into our in–house built Control Panel. It offers you quick tips on how to conduct all of the regular site managing tasks. The Help area gives you extensive how–to article tutorials and step by step video guides. You can access the Help section by hitting the Help or Video buttons in the top right side of each Control Panel section.