Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Control Panel you can find an exhaustive Help section offering a lot of how–to articles and regularly asked questions. They are compiled by our support team of expert technicians. Simply fill in your question and our smart system will provide you with the most appropriate answer.

  • Top quality support service
  • Instructional Videos

  • If you wish to see how an action is implemented or how an issue is taken care of, rather than just reading about it, check out our selection of instructional video tutorials. They cover various topics and will help you quickly learn how to work with the Control Panel.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 help desk support service and feature a sixty–minute support ticket response time guarantee. Our qualified technical support engineers will be online for you 24/7 and will solve any problem that you could possibly come across within less than sixty minutes after the helpdesk ticket submission. Normally, an answer will be provided to you in less than twenty minutes.