Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response time warranty for any ticket or e–mail that you submit to the customer care team. We’ll quickly respond to all typical queries and forward the matter to our administrators in case any further assistance is needed. If you order our Managed Services package, we’ll perform any of the included services at a time that has been discussed with you beforehand.
A Top–Class Technical Support Service
- We’ll be at your disposal twenty–four–seven to answer any queries that you may have regarding our Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. In case you also need assistance with server administration procedures, you can check out our Managed Services package, which includes backup hard disk space, Operating System updates every week, server monitoring and rebooting services, as well as troubleshooting and installation services.
A User–Friendly Help Section
Our Control Panel has been pre–installed for every dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the help articles also video versions which show all the operations that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Control Panel.