A 99.9% Server Uptime
We have set up our shared website hosting platform using reliable hardware components and strongly modified software. Our administrators have installed a modified version of Security–Enhanced Linux on our physical servers in order to ensure utmost safety and stability. We’ve installed a number of DoS prevention tools in addition to powerful firewalls to make sure our internal network is invincible and secure.
All our shared website hosting plans packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s essential to also build your own network infrastructure. This is why we built a custom internal network in all our data centers. Relying on enterprise–level Juniper routers and switches, our internal network allows for ultrasonic data transmission speeds and is also completely redundant.
Hence, you will take advantage of a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, regardless of which web hosting service you have opted for.
A 30–Day Money–Back Guarantee
Like with any other service, if it is your cash at risk, you can’t feel really secure. Because of this, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel satisfied with our hosting service or if you have to get a bit more powerful hosting solution, such as a VPS plans or a dedicated web hosting plans – you’ll receive your money back in full, with no concealed fees or refund charges.
24/7 Technical Support
We have mindfully hand–picked each member of our 24x7 support staff to ensure that we can offer the best customer support service that you can get. Each of our technical support engineers has many years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re at your disposal 24x7 – you can touch base with them whenever you want and they will respond back to you as fast as possible.
Their average ticket response time is well under twenty minutes, while with other hosting companies you need to wait around for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to within 60 minutes.