The access to the customer and tech support that a shared website hosting company offers can tell you a lot for the services which they offer as well. In case you're allowed to use just e-mails and tickets, you have almost certainly discovered a reseller and not the actual website hosting supplier. When this is the case, you will probably have to wait for a couple of days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the real web hosting company for further help. When the supplier provides you with several ways of communication with quick response time available anytime, they're most likely the top provider, not a reseller. Which means that you'll get well-timed assistance and excellent support because they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it's generally better to have the option to get hold of your hosting company right away through your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our solutions before you make an order or you are a current client and you have a question or some difficulty, you're able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any issues which need longer time to investigate and handle. Unlike various other website hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just one hour, which means that no matter what the problem is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you are able to take advantage of our 24/7 tech support services even on official holidays. Your web sites will be available constantly and so will we. With a number of communication options, you will be able to choose the best way to contact us and learn more about our services in case you do not have an account yet, or request assistance in case you're already our customer. You are able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour answer time warranty, even though it hardly ever takes more than 20 mins to receive assistance whatever the complexity of the trouble. With our customer and tech support services, we will be available for you whenever you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide includes 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you can get in touch with us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers worldwide, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems because it'll be easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is 60 minutes, but it rarely takes that long to get help. When you acquire the Managed Services upgrade that we provide, our admins will also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply include 24/7 support through various means of communication and with a 1-hour max answer time guarantee. When you want to find out more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have worldwide or you may use our live chat support and speak to a live representative. For solely tech problems which need some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to keep track of a given matter. The reply time for them rarely surpasses half an hour, so you can forget about waiting for a full day to receive assistance. The support service is available for any server-related issues, as well as the pre-installed software. In case you'd like to receive assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all the packages.