You will find lots of shared website hosting companies on the market today, but the majority of them are resellers who have minimal resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the telephone. The level of support that you will get via this particular way of communication will vary based on the provider - a few of them provide professional phone support, many others offer basic and customer support only because some matters are more time-consuming and it's far easier to be resolved with a ticket, especially if the issue has to be escalated. Still, it's good to find that you could always reach your hosting provider since there're plenty of small problems that can be managed effectively and in a very timely manner through a telephone call, not mentioning that you can get more details regarding the services before you become a client.

Phone Support in Shared Website Hosting

As we have live phone support 14 hrs per day, you can call us and talk to our customer support agents to get more information about any of the shared website hosting plans that we offer and ensure that our servers meet the system requirements for your sites before buying anything. For your convenience, we now have phone numbers on three different continents so that you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you are already an existing customer, you'll be able to call about general and billing matters, or even about some tech ones. If the problem is strictly technical or it can take more time to handle, you'll have to go through our ticketing system, which will enable both you and our technical support team to keep track of the details given by both sides.

Phone Support in Semi-dedicated Servers

When you want more information about the semi-dedicated hosting plans that we offer, you have the option to call any of the three support phone lines we have around the globe - in the United States of America, Great Britain and Australia. Thus, you have the option to check ahead of time whether our solutions will be suitable for your web sites. In case you're already our client and you have a semi-dedicated account, you're able to reach us over the phone for 14 hours every day about any type of billing or basic issues. For entirely tech issues you'll need to employ our ticketing system in order to contact our tech support since sometroubles just require extra time to be resolved, still we can assist you on the phone with quite a few minor tech problems as well, saving you time and efforts.