If you ever have any inquiries concerning your web hosting plan or you face a problem with your websites, you’ll have to contact the respective hosting provider’s client support team. It may not make any difference how fast they’ll answer if you’ve got a query of a generic nature, but an issue like an ill-applied app update, for instance, may lead to your website becoming broken or unreachable on the web. And the longer you wait for the support team to help you out, the longer the site will be inoperational. In case you offer goods or services online, any downtime will unfavorably influence your website and you can lose existing or prospective customers. A lot of hosting providers, especially resellers, respond to trouble tickets and e-mails within 24 hours, but in the digital realm that’s far too long, since customers will hardly ever go back to a site that’s not functioning correctly for a lengthy span of time.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting plans feature a 1-hour response time guarantee, which means that regardless of what enquiry or obstacle you may have, we’ll always be there to lend a hand. Actually, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff representatives are available 24/7, even on official holidays and weekends, which suggests that you’ll always receive timely assistance. We understand exactly how precious time can be, so by the time we answer your support ticket or email, we’ll have enquired into the issue and, if we haven’t come up with a solution, we will supply you with more info about what you need to do on your end – when the case necessitates this. With our support services, you can be sure that there will be someone to lend you a hand momentarily, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know exactly how crucial it is to obtain well-timed support, we guarantee that you’ll never need to wait for more than an hour to obtain a response to any ticket that you open via your semi-dedicated server Control Panel. In reality, you will rarely have to wait around for more than 20 to 30 minutes and this applies to any query no matter what its nature is – technical, billing or general. Plus, our technical and customer support team is available 24-7, which is the reason why even if you submit a ticket during national holidays, you’ll always receive a fast reply, which will contain the answer to an enquiry, the solution to a complication or the details necessary to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to waste a day awaiting an answer like you would with plenty of other web hosting providers.