A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's a very efficient method to get some info about the hosting services or have some problem resolved as you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of mistakes any time you exchange data such as usernames or domain names, the more rapid response time because the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. What's more, you can become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone costs that you will have to pay when you're calling to a different country.

Live Chat Support in Shared Website Hosting

As we believe that a lot of situations can be resolved when you speak with a live person, we supply a live chat service for all of our potential and active customers. The chat is available every single day and our customer care representatives will assist you with a wide range of questions and problems. In case you are not our customer yet, you can learn more about our shared website hosting plans and the web hosting environment in general so as to make sure that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any troubles with any of our solutions, you'll be able to get in touch with us through the live chat and we will provide the necessary details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain problems that need more time or the expertise of a system administrator, still for a variety of standard problems you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all our semi-dedicated hosting plans, you'll be able to get the the right answers for any questions you may have or have a lot of problems taken care of rapidly. The service is available every single day, so you can contact a representative even on weekends and holidays. If you are unsure which package is better for your web sites or if our advanced cloud hosting platform covers some system requirements, you may join the live chat prior to purchasing anything. In case you're an active customer, you'll be able to find more details about account settings, billing issues along with a number of common technical issues you may encounter, for example when you cannot set up an e-mail account in a client on your computer system. The live chat will save you time and effort regardless where you are or when you contact us.