There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a trouble ticket system. This is the least complicated means of communication for a number of reasons. If no client support engineer is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Additionally, you can copy & paste extensive bits of information without having to worry about typographical errors, and in case a given problem requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in one place, so either party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you’ll need to use at least 2 different admin dashboards and this number might increase in case you’d like to administer a couple of domain names. On top of that, lots of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing your website files or updating different settings. The ticketing system is being monitored 24x7x365 by our help desk support staff members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to obtain assistance. In contrast to other hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for information relating to any technical or billing problem. Additionally, you can read a number of informative articles, which will help you deal with the most commonly experienced obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything in a single location, which is why we have incorporated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will allow you to handle the correspondence with our tech support staff along with your server, so you won’t need to remember an additional logon name for a different interface. You’ll be able to post a new ticket or to track the status of an old one with no more than several clicks of the mouse whilst you are browsing the files hosted in your account. Besides, you can search through older tickets using a smart search option or check relevant knowledgebase articles, which contain solutions to common challenges. The built-in ticketing system is monitored 24x7 with the maximum ticket response time being only 60 minutes, so there will always be someone to help you.