In spite of the fact that the hosting service supplied by the different companies is de facto the same, every provider has a personalized platform with its own tweaks and different ways to complete particular things. In such a situation, a huge knowledge base would be extremely helpful both for persons with little to no past experience and for technically proficient individuals who will eventually learn how specific procedures are executed, but will lose time in the process. The purpose of such a knowledge base is to help make the service quick and simple to use, saving users a lot of time and effort. The result is more satisfied clients, since they can easily find the information they’re searching for, and significantly less work for the help desk support team representatives, because usually the majority of the queries and problems that customers have got are already included in the knowledge base. If the articles are well-written and cover more things, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve purchased your first shared website hosting package from our company or have transferred your website over to us, you will get familiar with our platform and our in-house created Hepsia Control Panel before you know it due to the fact that we have prepared a substantial knowledge base where you can find all the information that you could ever need – both general info about the service as a whole and more specific info about the separate functions that you can use and the predicaments that you can chance upon. The articles are available in two locations. The entire article list is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each and every Control Panel section as well. You can learn how to do just about everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles include comprehensive guides, so you’ll never become bewildered on account of an unclear text. Naturally, if you encounter a more specific problem and you can’t find an adequate solution in our knowledge base, you can contact our tech support team 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated hosting plans come with extensive technical documentation where you will find information about all the features that our created-developed Hepsia hosting Control Panel offers, in addition to solutions to various questions and issues that you could bump into. All user manuals offer in-depth specifications, which goes to say that you will not need to worry about omitting something in case you’re intending to export a database, for example. The troubleshooting articles cover a variety of different likely reasons for particular issues and the solution for each one of them, so if you are not able to send email messages even though you have the correct outgoing mail server settings, for example, you can quickly see what the reason for this could be and fix the issue with a few clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find applicable articles in every section. In case you’d like to examine all help articles, you can use the Help menu, which is located in the upper right corner of the window.